During this project, I learned about the importance of building out all potential paths of experience for a usability test (time-permitting, of course!). I conducted a pre-mortem to define actions that would occur if everything went wrong (an "unhappy path" if you will), which helped prepare me for anything during the usability test. One participant did take an unhappy path, and from that, I gained invaluable insights about discoverability.
Collaboration – smooth as Butter
Throughout this project, what I am the most grateful for and what I learned the most from was collaboration – unsurprisingly, working on Butter helped us meet their goal of achieving true collaboration!
Bi-weekly meetings with Butter's Chief of Product Chris Holm-Hansen gave us space to share our progress, explain our design decisions, and receive feedback. Learning deeply about the product from the person who built it from the ground up was an incredible learning experience, and receiving feedback from him helped shape the course of my feature greatly (thank you Chris!). Not only was I pushed to think deeply through each decision I made, I also learned how to consider the product as a whole in tandem with business goals, KPIs, and future acquisition targets.
And of course, I learned so much about remote communication (across 4 time zones!), project management (again, across 4 time zones!) and the beauty of ideation sessions from my dear teammates.